ӢҪյ
ȥְְ˵֪DZġСѼӢյǣӭĶҲοͽ!
һܳٵ
ٵӰҴ˾һҪźܶˣٵ˼ӣͺܿԶҹ˾ʧ֮ˡ
ƸԱٵġһһҪƸԱһٵIJԱƸԱĵһӡʹۿˡעǰ“ǰӾԭ”һ¶ɫ̽ˡƸԱȷٵɣ
(һ) ҵԱƸʱ˾ҵȻƸˣ˿ܻҵʱ;
() ǰһԿ᳤ܻԤʱ;
() ²ûЭã
еԱͻƸʱһָ߸ϵĸо˶ԺܶϸڶῴñȽҲҲ˹ҪҲһɵķʽƸԱٵǧҪ̫⡣סְDZϸڡͬʱҲҪ̫Աǡв֮ٵȣӦֵôȿһЩʹ±¡ǰᵽһ˼ĥĿ飬ܵıаһġ
1ǰ10-15ӵϤһ»
·̽Զ絽30ӣһСʱܴ·϶³κձ飬ڲϤĵطҲ·絽칫ңòҪǰ10ϳ̸ص㣬ƸߺܿΪͷûúܲ㡣ϰ˵Ǽ㣬һǰȻ֪ͨԣ絽߿ԻڿеĻҵȺǾۡԵصȽԶλҲȽϸӵģһˣϤͨ·Ρȸϴּλã֪Եľص㣬ͬʱҲ˽·ʱ䡣
2.սʱ
ݺƸԱдһ˵ҪţֵҲҪƸԱ֪µⲻȥDzԵġƸԱ˵ʲôʱддʱ䣬ԼĹ;˵Եʱ䵽ˣӦðšƸԱһ£ǾۣʱӦҪʵеʱƸԱ˱ѿʼԼļˣʱŵȣͻ“ưͳԻп˵”ĺе˻ڵһ£ͰİҪֶšĿм廰ʱȻȽѰһҲȥˡʵ£пԿ־ôھ֮Էġһʱ䶼̫һҪʡʱ俴ʲôɵʲôоƸԱƴεľ档磬ȵʱ䳤ˣͻὨȿһϵ־ʱʹ뿴Ҳܾһ£òҪƵؽܡ
Ա鶼ӦòԴ
˶ܲò鼶ͣҪЩһְٰ˼Լ͵˾ڳһټӡⲻ֪ĻУֹֻIJͬƽʱҶƽȵġȻҲǽҪķУֻǿһĻƽԵԭеƸԱ̸ȴܷСﴫƸԱĶҲԽӰ졣
ƸԱ飬ԱҲӦҪһ˵⣬ҪнڡϣҴھͿʼϰߡҪڲϰߣʱٿĶԱ飬ܻܿԵڹͷйڱرࡣڳμʱҪԼͷΡһֶԷԼͻԼȶԷdzߵһȻؾͰڳһԱļƣʵǺȱı֡ڱϰӵҵ鼰ˣҪע⣬ھҪɶκ˶Ҫòϰߡ
1.Ҫ
˷֮ежҪƸԱָʾҪнǫáӦ㣬
2.ʲô
ݺƸԱʲôѡʱһҪȷĻشԵɻ˵ǣ“㣬ɡ”˵ԭһй˵ϰߣdzĺģϣ˼ҵķ㡣ܵӰ죬õʲôʲôDZ˴ĶӦôԲѵֱҪʵƸԱȵĶǹ˾֧ɲز˼˾ϲûˣڽĺлҴ鷳˷ʱ䣬Чʡ
3.Լʱ䡣
ҪԼһμʱ䣬ּҪ⣺һ̫ͣ˵ʲôʱ䶼УԵԼ;Ǻܿ˵һʱ䣬ӿǡϵǣһ£Ȼһͨʱ䣬Ҫǹѡءʹͷеʱ䣬Ҳͳͳ˵Ե¡ұһеʱ̫ͻԸԼͻ㡣ȷȥӰԺӰӰԺǿյģôҲΪһʵλӻӵʱ䣬ÿλһƸԱҲ.ȸһʱ䣬òʣȻϻ˵еʱ䣬ֻҪʱijǺϣͽˡʱһУ׳һ
4.Ȼ=
˵“˲”ҪȻɿ̫࣬Ҳܹ㡣Ҫ˾ͺ㣬˾һҪò“”ô?ҪƽʱעĻҽ
5.βʱ˵: "Thanks for your time." "Thank you very much." or "Nice to talkto you." Ҫ˵̫ࡣйڽβʱ˵һµĸм֮ʣرαرIJprofessional֮Ҫǡô
ģ
1.Body Language ֫
ԼһһУΪЩ˵ע⡣ԷһһȻԣȴҲ⡣ҪڲԹɫ磬Լ˵̫˾ҪעһDzԼ̫ˣûպʱ䡣
2.Eye Contact Ľ
ĿҪעŶԷȷҪԷijλû۾¶ٺףǾֻҪͳ˵ŶԷ۲ˡҪעⲻҪĿ͵ű˿ʹ˸еܲвֻһڳ˵ʱҪʵĿɨһˣʾء
3.Active Listener һ
Է˵ʱҪʱеͷʾԼˣעͬʱҲҪʱЦȻҲЦ̫Ӳ֮һжҪ˳Ȼ
4.
ƲҪ̫ࡣ̫ɢ˵עй˵ر࣬ҼһģӡڽӢĵʱϰֲͣ»ΣߵֱȻһһҪע⡣ƽʱҪ˵ƣ˽ƵIJͬעⲻҪֱȻһϲᡣȻһķʽҲȻͬô˷⡣
עľͶ㣺ֲҪ졣ϲҪֽʡ˾ͦģʽϲԵúܲࡣֲҪͷӡ䣬ԵýţרĽ̸Ҫ˵һֽŵı֣ܶй˶һϰߡ
5.˵ѧ
1)ǰ
ʱҪǰ㡣ʱײҪӱҲҪҲ̫٣һӵ֮Ϊˡ⣬ŮʿҪ£˫ȣڴȹӵʱԵѿʹȹӣҲҪȿ£¼˾һϰߣŮ˵ʱȿ£
2)ƸԱ̽
ƸԱ̽ţҪòʵһĻԭһƸԱۣͦϢһ;Ƹ̫Ҫ˺ܷ;Ƕ飬뿴ı֡ʱԳ飬ͻ²ദӡ
Ƽ
1.йӢ
2.罻ǵӢ˵
3.Ӣ绰
4.绰Ӣ
5.ĻӢ
6.绰òӢ
7.͵Ӣ
8.ӵ绰Ӣﳣõ
9.Ӣ
10.͵ʮӢ
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